Every token on a different network has a unique contract address.
Once you the search the token on Cryptocompare and Coingecko scroll down a little below and on the left side you will see a row of all the contracts where there are contract addresses mentioned of all supported networks.
Q: How to enable SSO on Bitwave Web App for local dev (Okta)?
🅰️
Create a free account on JumpCloud (cloud based active directory)
Follow their docs on Setting up SAML-based SSO with an Application to create your organization/application
Select Slack from the list of applications
Once the application is activate, click on it to open the details
go to the SSO tab and locate the following values
a. IDP URL
b. IDP Certificate (download it)
go to the User Groups tab and check the All Users box, then click save
create a new user manually
a. In the user’s details page, click on the User Groups tab
b. check the All Users box, then click save user
On the Bitwave Web App:
First login with any other method (gmail, or email)
Go to Organization from the left navigation menu
Select Security tab from the top navigation menu
Check the Use SSO box
Fill in the remaining field as follows:
a. IDP Issuer: Jumpcloud
b. IDP Sign On Url: its the IDP URL value from the JumpCloud SSO tab
c. IDP Certificate: the contents of the downloaded certificate.pem
In Security → Users tab, for each user provide asserted identity. It should exactly match with the SSO provider.
Q: How to reconcile trades if the capitalize fees option is turned on ?
🅰️:
Trades show up in the Trading screen when the org configuration is capitalize fees.These trades won't show up in Reconcile tab. You need to accept these trades to move them from categorized to reconciled status.
This will open the symbols column where you can search for the token.
Click on Try it Out.
Enter the token ticker, and hit Execute.
A dialogue box will appear will all the information of the token you searched.
If that token has spam score, this means that that token is spam.
Q: How do I revoke or change the role of a user access in the organization?
🅰️
Navigate to the Administration section in the left menu of your Bitwave dashboard
Go to users.
First, find the user you wish to revoke access for, click on the circular icon and then click 'revoke' to remove the user from the organization
Click on the pencil icon, which will open up the user roles configuration for that user. Select the role that applies to the user and click save."
Q: How do I revoke access or change the role of a user in the organization?
🅰️
In order to revoke the user access in the organization you can follow the given steps
Login to bitwave
Go to security and select 'Users' from there
Now click on the clock icon in front of the user you want to revoke the access for.
In order to change the user role in the organization you can follow the given steps
Login to bitwave
Go to security and select 'Users' from there
Now click on the pencil icon in front of the user you want to change the role for.
Q: How do I change my timezone in Bitwave?
🅰️:
To change the timezone in your Bitwave instance, please reach out to Bitwave support in our in-app chat.
NOTE: Changing the timezone of your Bitwave instance will impact values in certain Bitwave reports, given that a change in timezone can change the date on which a transaction occurs.
NOTE: Under Administration > Organizations, there is a checkbox labeled "Use Timezone For Display". By default, Bitwave shows transactions in your computer's local timezone, while it uses your Bitwave instance timezone for reporting purposes. Checking this box will ensure all transactions in Bitwave are displayed in your Bitwave instance timezone. This option does not affect Bitwave reports.
Q: How do I update my payment method?
🅰️
In order to update your payment method, you can reach out to our support team via the in-app chat support system by clicking on the message icon located at the bottom right of your bitwave app. You can also mail us on [email protected]
Q: How do I request a new feature or request improvements to an existing feature?
🅰️
You can connect with us regarding that via our in app chat support which you can find on lower right corner or you can get in touch with you allocated CSO.
Q : How to whitelist the NFT contract address in the organization?
🅰️
To whitelist a contract address in your Bitwave instance, follow the steps below :-
Click on administration
Click on token filtering
Add contract address in the box
Select network ID
Click check details
Hit whitelist address
Q: Does Bitwave have the capability to flag tokens as spam tokens so that they auto ignore?
🅰️:
Unfortunately we don't have the capability to flag tokens as spam tokens.
Q: How to change the currency for org in Bitwave?
🅰️:
Client cannot change the currency of the org in Bitwave by themselves, To change the currency client has to contact Bitwave's in-app chat support.
📬
Don't see your question listed here? Hit the "Suggest Edits" button in the upper right and add a question for our Support Team!
Send us your questions! We're happy to help!
Q: Can we tag certain withdrawals to be non taxable?
🅰️:
You have the option to Force a Zero Gain Loss on outflows in Bitwave. Select this box in the outflow (as shown in screenshot) and this will remove the asset at its original cost basis without creating any gain or loss on the actions report.
If a transaction has already been reconciled, you just need to unreconcile , uncategorize , check the box, recategorize and then update the inventory view
Q: What would be the impacted if we do a full pricing cache clearing in an org, if there is no impairement in inventory views?
🅰️:
If impairment is not turned on, then full pricing cache in an org will change following things:
Q: What is the impact if we do a full pricing cache clearing in an org?
🅰️:
The most current pricing we have in our system will be applied to ALL reports and ALL UNCATEGORIZED transactions.This should not be an issue for the uncategorized transactions
but if they you will run balance reports or inventory view reports in the past that rely on FMV pricing (such as inventory views dashboard download, Impairment on actions report, and unrealized gain/loss values on cost basis rollforward), those OLD reports you ran had the OLD pricing….and when you will re-run those reports for the same days, you will get different results because the NEW reports will reflect the NEW pricing
Transactions that are already categorized will not be impacted.
In other words,
Uncategorized txns will get the new price, and when you will run balance reports or inventory view report on old historical dates…the new reports may have different FMV and unrealized gain/loss vs the old reports you ran for those days
Q: How do I give Bitwave support temporary admin access to my organization?
🅰️:
You can add a Bitwave team member as an admin using our User Roles feature. Follow the steps in the Bitwave User Roles Guide. Once added, you can revoke access anytime after the issue is resolved.
Q: I’m trying to assign an admin role to a support team member, but the role dropdown is blank. What can I do?
🅰️:
If the role dropdown is blank when adding a new user, try refreshing your browser or logging out and back in. If the problem continues, reach out to our support team for assistance.
Q: How can I reactivate my organization’s Bitwave account?
🅰️:
If your account has been deactivated, it may be due to a finance hold, such as an outstanding inquiry or unpaid invoice. To resolve this, our billing team will reach out to assist you. If you'd like to expedite the process, please share the preferred email address for contact. We're committed to resolving these issues quickly so your team can resume using Bitwave without delay.
Q: Why does Bitwave keep redirecting me to the home page while I'm typing?
🅰️:
This is a known issue our team is investigating. If this happens frequently, try clearing your browser cache or using an alternate browser, and let our support team know for further troubleshooting.
Q: Where can I find how much we’re paying for this tool and our payment method?
🅰️:
To access details about your billing and payment method, please contact our support team with your billing email. We’ll connect you with our accounting team, who can provide your invoicing and payment information directly.
Q: How can I update or verify the payment method for our account?
🅰️:
If you need to confirm or update your payment method, simply contact our support team. We’ll coordinate with our accounting department to provide the necessary details or help make any changes.
Q: Can I receive billing updates or invoices by email?
🅰️:
Yes! Just provide your preferred contact email, and we’ll ensure all billing-related updates and invoices are sent directly to your inbox.
Q: How can I confirm if a client is up to date on their Bitwave invoice?
🅰️:
Please provide the organization name and billing email. Our accounting team will reach out with the invoice status directly.
Q: What should I do if I'm trying to add a user but see an “Org Access is Restricted” message?
🅰️:
This message typically appears when your access to the organization has been restricted. Please check if any other members with admin privileges are available to restore access. If you're the only member or unsure who restricted access, contact our support team with your organization name and ID so we can help resolve the issue.
Q: How can I regain access to my organization if I’m the only member and I’ve been locked out?
🅰️:
If you’re the only member and can’t access your organization, please reach out to us directly. We’ll need your organization name, organization ID, and your email address. Once we verify your details, we can help reinstate your access.
Q: What happens if no one else has admin access to the organization?
🅰️:
If there are no other admins or users with access to the organization, contact our support team immediately. We’ll verify your identity and help restore administrative access so you can manage your team and organization settings again.
Q: Why does my paid organization account still show as a trial?
🅰️:
If your organization has paid but is still displaying as a trial account, it could be a billing or provisioning issue. Please contact our support team with your organization ID so we can verify your subscription status and resolve the issue.
Q: Why do I see a blank page saying I don’t have access to any Bitwave Organizations after logging in?
🅰️:
This message usually appears when your email isn’t associated with any active Bitwave organization. If you're new to Bitwave and haven’t set up your company account yet, you won’t have access until an organization is created or you're added to an existing one. To get started, we recommend reaching out to our support team to explore setting up an account.
Q: How can I start using Bitwave to pay contractors in crypto?
🅰️:
"Bitwave offers enterprise-grade tools for managing crypto payments, accounting, tax compliance, and financial reporting. To get started, please share the following information to our support team so our team can connect with you:
Your business name
Email
Phone number
Preferred time to be contacted
A member of our team will reach out promptly to help set up your organization."
Q: Why am I seeing error messages related to timezone, base currency, and missing organization name on the Administration tab?
🅰️:
These errors may occur due to temporary glitches or account-specific issues. First, try refreshing your browser or logging out and back in. If the issue persists, please ensure you're using a supported browser and provide screenshots along with your Organization ID and email when contacting support.
Q: Why is the ‘Save’ button grayed out on the Administration tab, and I can’t override information or update the Engine version?
🅰️:
This typically happens if the page is not loading correctly or there is a configuration issue. Try clearing your browser cache, switching browsers, or logging in again. If the problem continues, please contact support with a screenshot and your Organization details so we can assist further.
Q: How do I share a trace ID with Bitwave support?
🅰️:
To share a trace ID, follow the instructions in our FAQ guide. Once you have the trace ID, send it to the support team to help us troubleshoot more efficiently.
Q: What should I do if I can’t access my organization on Bitwave?
🅰️:
If you're unable to access your organization, please contact Bitwave support and include your Organization Name and ID. Our team will review your request and enable access as needed.
Q: Is it helpful to share a screenshot of the issue when reporting account restrictions?
🅰️:
Yes, sharing a screenshot can help us better understand the issue and resolve it more quickly. Be sure to include any relevant images along with your organization details when contacting support.
Q: Is there a limit to the number of users I can add to my Bitwave organization?
🅰️:
Currently, there is no limit on the number of users you can add. If you have specific user needs, you can confirm with support for tailored advice.
Q: Why can’t I copy my Organization ID in Bitwave?
🅰️:
Even though a red X may appear, you can still copy the Organization ID from the Administration tab. The red X only prevents accidental editing, not copying.
Q: Can I change the time zone of my Bitwave organization from UTC or EST time?
🅰️:
Time zone settings cannot be changed directly by users. Reach out to Bitwave support to request changes if necessary.
Q: Can one Bitwave account have multiple billing relationships?
🅰️:
Yes, organizations under Bitwave can have separate billing structures. For example, “Bitwave” and “BitAplha” may be billed independently. It's important to verify which entity a billing issue applies to.
Q: How can I resolve a past-due balance on my Bitwave account?
🅰️:
Contact Bitwave support or your accounting team to coordinate payment. If you're unsure about invoice details or status, the support team can assist with confirmation and provide billing contact information.
Q: Why am I seeing a message that I’m not part of any Bitwave organizations after logging in?
🅰️:
This message means your email is not currently associated with any Bitwave organization. To gain access, you'll need to be added to an existing organization. If you're part of a company using Bitwave, provide your company name and email to Bitwave support to be added.
Q: Is Bitwave a platform for individual cryptocurrency trading?
🅰️:
No, Bitwave is not a trading platform. It is a digital asset finance platform designed for enterprises to manage cryptocurrency accounting, tax compliance, and financial reporting.
Q: How can I add a credit card to Bitwave to pay for monthly invoices?
🅰️:
To add a credit card for invoice payments, contact Bitwave support and request assistance from the finance team. They will reach out to you directly to collect the necessary payment details securely.
Q: What should I do if the “All Transactions” page is blank in Bitwave?
🅰️:
If the "All Transactions" page appears blank, first try clearing your browser's cache and cookies. If the issue persists, it may be due to system maintenance. Contact Bitwave support to confirm any ongoing maintenance or known issues.
Q: How can I create an account with Bitwave?
🅰️:
To create an account with Bitwave, you’ll need to be contacted by the sales team. You can start by reaching out to support and providing your preferred contact email, after which the sales team will guide you through the onboarding process.
Q: What should I do if I passed the Bitwave Basics Certification but haven’t received my certificate?
🅰️:
If you passed the Bitwave Basics Certification but did not receive your certificate, submit your details through this Google Form. You will need to provide your first name, last name, and registered email address to process your certificate.
Q: What should I do if I don’t see a company I was invited to in Bitwave?
🅰️:
If you're missing an invited organization in your Bitwave account, check that the invitation was sent to the same email you use to log into Bitwave. Even if two addresses go to the same inbox, Bitwave recognizes them as distinct. If there's a mismatch, contact support to update the invite or refresh the page if recently corrected.
Q: What should I do if I see a message saying "You don't have access to any Bitwave organizations yet"?
🅰️:
This message typically means you haven't been added to any Bitwave organization. Ask your administrator to invite you, or if you're on a free trial and exploring features, contact Bitwave support or email [email protected] for access assistance.
Q: How can I create a new instance in Bitwave for a new entity?
🅰️:
To create a new instance (organization) in Bitwave, you typically need to contact Bitwave support for provisioning. While users can manage roles and wallets within an organization, setting up a new organization instance may require support intervention. Reach out with the desired entity name and user details to get started.
Q: Can I use Bitwave without being a customer if I just want to take the training?
🅰️:
Yes, Bitwave offers online training courses through Bitwave University that you can access without being part of a Bitwave customer organization. However, this does not grant access to the main Bitwave platform at app.bitwave.io.
Q: What should I do if I can’t log in to Bitwave?
🅰️:
First, make sure you’re using the correct email address. If that doesn’t work, try clearing your browser cookies and refreshing the page. If issues persist, contact Bitwave support and include your organization name, ID, and a brief description of the issue.
Q: Why can’t I see a user in the admin list even though the UI says they were added?
🅰️:
If a user doesn’t appear in the admin or user list after being added, it's likely they haven't accepted their invitation yet. The user must log in to Bitwave and accept the invite from within the platform. Once accepted, their name will appear in the user list and roles such as Admin can be assigned.
Q: Are Wallet IDs in Bitwave system-generated?
🅰️:
Yes, each wallet ID in Bitwave is generated by the system and is unique. Users do not need to create or manage these IDs manually.
Q: Why can’t I change the time zone setting in Bitwave?
🅰️:
Currently, users cannot change the time zone for their organization manually. Contact Bitwave support if you need to switch to Zulu (UTC), GMT, or another zone for reconciliation purposes.
Q: What should I do if SSO settings in Bitwave appear saved but authentication fails?
🅰️:
If your SSO settings (e.g., using Okta) appear to save correctly but you receive an "Unable to authenticate SSO request" error, the issue may lie in how the IDP data is interpreted or validated. Double-check your IDP Issuer, Sign-On URL, and certificate values. If everything looks correct, contact Bitwave support to investigate and escalate as needed.
Q: Can I use one SSO configuration for multiple orgs in Bitwave?
🅰️:
Each Bitwave organization typically requires a separate SSO configuration. If your tenant includes multiple orgs (e.g., within Okta), you may need to configure a unique tile for each to ensure authentication and access work correctly. Confirm your structure with Bitwave support for best practices.
Q: How can I report a security vulnerability in Bitwave?
🅰️:
If you discover a potential security issue or vulnerability in Bitwave, you can report it directly through the support chat. Be sure to include detailed reproduction steps, impacted accounts or systems, and any relevant documentation or references. Bitwave's team will review and escalate the report to engineering as needed.
Q:How do I find my organization name in Bitwave for API setup?
🅰️:
To find your organization name in Bitwave, navigate to the Administration menu and click on Organization. This section displays your organization’s name, which you can use for API setup or support requests.
Q: How can I change the credit card on file for my Bitwave subscription?
🅰️:
To change the credit card on file, you need to contact Bitwave’s Billing Team. You can initiate this process by reaching out to support and providing a preferred email address for follow-up. A billing representative will then assist you directly.
Q: Where can I find training resources or courses for Bitwave?
🅰️:
Bitwave provides self-paced training and certification through Bitwave University, accessible directly from your Bitwave instance. This includes videos, modules, and the Bitwave Certification course designed to help users become proficient with the platform.
Q: Is the Bitwave Certification course free?
🅰️:
Yes, the Bitwave Certification is free for all users. Your team can access and complete it through Bitwave University.
Q:What topics are covered in the Bitwave Certification course and how long does it take?
🅰️:
"The Bitwave Certification course is approximately 5.3 hours long and covers:
Q: Why does my Bitwave instance say "Trial Expired" even though the client has paid and signed the agreement?
🅰️:
If your Bitwave instance displays a "Trial Expired" message after payment and agreement signing, it may require manual reactivation by the Bitwave team. Contact support to confirm payment and escalate the issue. Once reactivated, a browser refresh or cache clear may be needed to reflect the change.
Q:What reports should I export from Bitwave if I’m shutting down my company or ending service?
🅰️:
"Before discontinuing Bitwave services, it's recommended to export the following reports to retain a complete financial record:
End-of-period balance reports for all closed periods
Full transaction export for your organization
Detailed journal entry report
Actions report covering all relevant data
Refer to Bitwave’s reporting guide for help locating these."
Q: Can I earn CPE credits by completing BitwaveU on-demand webinars?
🅰️:
Yes, certain on-demand webinars on BitwaveU are eligible for CPE credits. Eligible sessions will have a CPE designation clearly marked on the session start page. Make sure to check the course description to confirm CPE eligibility.
Q: How do I know if a BitwaveU course offers CPE credit?
🅰️:
On BitwaveU, eligible courses will display “CPE Ability” or equivalent indicators on the course landing page before starting. If this is unclear, a Bitwave support video guide is available or you can contact support directly for verification.
Q: How do I cancel my Bitwave account?
🅰️:
To cancel your Bitwave account, submit a request through support with your organization name and ID. The request will be escalated to the appropriate team, and confirmation will be sent by email once processed. It's recommended to request cancellation before your next billing cycle to avoid charges.
Q: Can I access Bitwave certification training without being part of a registered organization?
🅰️:
No, access to Bitwave’s certification training typically requires login credentials linked to a registered organization. If you're an individual trying out the platform independently, you may need to contact Bitwave sales to explore access or trial options.
Q: How do I set up SSO with Okta for my Bitwave account?
🅰️:
"To configure SSO with Okta, you will need to provide the following values on the Okta side:
On the Bitwave side, you'll need to enter:
A. IDP Issuer URL
B. IDP Sign On URL
C. IDP Certificate
Ensure you have admin access to view and input the organization ID under Administration > Organization. If you're missing admin access, contact your org's admin to grant you the necessary permissions."
Q: How can I access a sub-organization (sub-account) in Bitwave if I only see the main account?
🅰️:
If you're unable to view or access a sub-organization (e.g., ABC LLC) while logged into Bitwave, check the organization dropdown menu to see if it's listed there. If it's not visible, ensure you have been granted access to that sub-organization. Contact your admin or Bitwave support to confirm your permissions and request access if necessary.
Q: How can I reconnect with Bitwave if key team members managing our account have left the company?
🅰️:
If your internal stakeholders have departed and you need to reconnect with Bitwave, you can reach out via support or email. Bitwave's account management team will direct your request to the appropriate Client Account Manager, who will follow up to review your account and provide support.
Q: What does the “Demo Instance” banner mean in Bitwave, and can it be removed?
🅰️:
The “Demo Instance” banner indicates a temporary demonstration environment, typically tied to a trial period. If you are a paying customer or have moved past the demo stage, contact Bitwave support to remove this banner from your instance.
Q: Can I try Bitwave without signing up?
🅰️:
Bitwave does not currently offer a free trial or sandbox access without signing up. To explore the platform, you need to connect with the sales team and initiate the onboarding process.
Q: How can I request a SOC 1 report for my organization?
🅰️:
To request a SOC 1 report, you can contact Bitwave Support or your account manager. They will raise a request internally and provide you with the report, typically via email or secure sharing.
Q:How can I speak with someone about upgrading my Bitwave account?
🅰️:
To discuss account upgrades and explore new feature access, reach out to Bitwave Support or request a meeting with your Customer Success Manager. They’ll help assess your current plan and recommend the best options based on your needs.
Q: What should I do if I accidentally ignore all transactions in a wallet?
🅰️:
Use the filter for ignored transactions, then manually select and unignore the transactions you didn’t intend to ignore. If you're unsure which ones to revert, and the mistake was recent, contact support to explore whether the account can be restored to its previous state.
Q: How can I add a Bitwave support team member to my organization?
🅰️:
To add a Bitwave team member to your org, follow the instructions here: Add Users and Set Up Roles. You’ll need their name and email, and must have administrative permissions to complete the process.
Q: How do I add a new subsidiary in Bitwave?
🅰️:
To add a subsidiary, go to Administration from the left-side menu, click on Subsidiaries, then select Create Subsidiary on the right side. Fill in the parent subsidiary and the name of the new subsidiary to complete the process.
Q: What should I do if I didn’t receive the Bitwave invitation email after an org was created?
🅰️:
If the invitation email doesn't appear, check your spam or junk folders first. If still not received, inform Bitwave support. They may need to recreate the org or re-send the invite, as re-invites are limited in some systems. Confirm that the email address provided is correct.
Q: What are Bitwave's customer support hours?
🅰️:
Bitwave customer support is available between 8 AM and 5 PM Eastern Time (EST/EDT), Monday through Friday.
Q: What should I do if I need to resend or cancel a user invitation in Bitwave?
🅰️:
If a user hasn't received their invite or you need to resend it, first check whether the user is already added to the organization. If they are, no further action may be needed. If not, you can delete the pending invite and send a new one through the user management settings. Contact Bitwave support if you cannot see or manage the invite status.
