Q: What is the difference between using and suggested rate?
🅰️Suggested rate means the rate which is coming through the Bitwave pricing source (i.e cryptocompare and coingecko by default) and Using rate means the rate which is used to price the token and you can also edit the using rate by clicking on the pencil icon in the UI.
Q: How do I request that a new token be priced in Bitwave?
🅰️: In order to request pricing for a new token, obtain the following information and reach out to us in our in-app chat to action your request:
Bitwave Token Ticker (required field):
Blockchain (required field):
Token Contract address (optional):
Coingecko Link or API ID (optional if you would like automated pricing):
Where to locate the Org ID and Org Name:
Step 1: Navigate to Administration > Organization
Step 2: Copy the Org Name and double click the greyed out box for the OrgID.
Where to locate the Bitwave Token Ticker:
Step 3: Navigate to Transactions > All Transactions
Step 4: Copy the appropriate Ticker.
Where to locate the Blockchain, Token Contract address, and Coingecko Link or API ID:
Step 6: Search for the token using the search bar. Ensure you are selecting the correct token as there could be multiple options with the same ticker.
Step 7: Scroll to the middle of the web page and locate the section titled "Info."
Step 8: Copy the fields noted in the screenshot below.
Q : How to get historical pricing report for token?
🅰️: Follow the steps below to get a pricing report of a specific token :-
Go to pricing
Select the coin
Select start date and end date
You can can also get the report in CSV format by clicking " Download to CSV "
NOTE: If you click on any of the line items, then this will prompt to show where the pricing is coming from. And It will show if it successfully pricing or if there is an error that is preventing pricing from coming through to Bitwave
Q: For specific tokens (USDT and USDC), I need to price them at 1 dollar. How can I do that?
🅰️ In the left-hand corner of your Bitwave app,
Navigate to Pricing.
Go to the Pricing Rules.
Click on Create Rule.
Click on Coin.
Fill theTticker Name
Select the Start Date
Select “Suppress Default” in Application.
Select “Price Override” in Action Type.
Fill the price to “1”.
Click on Save.
Q. What is the Ignore fail pricing checkbox in rules ?
A:
Ignore Fail Pricing Checkbox should be used when a user would like the rules to forcibly categorize a transaction that has a token with 0 or failed pricing. In a normal situation rules will NOT categorize a transaction which does not have pricing. This feature allows the user to force the bitwave rules engine to categorize the transaction. Note that the pricing associated with unpriced token will automatically be 0. This feature is commonly used when there are unpriced NFTs, or rare tokens involved in a transaction that also has priced tokens.
Q: How to download a pricing report?
🅰️ To download pricing report , follow the steps given below,
Go to Pricing menu on left hand side.
Fill the coin or the assest ticker and start and end date for which you want to see pricing for.
Click on download as CSV on right hand side.
Q: How to edit the pricing of a token in the UI?
🅰️
Here are the steps to edit the pricing of a token in the UI
Go to All transactions under Transactions tab on the left hand side menu
Click on the transaction on which you want to edit the pricing of a token.
Click on the Pencil Button
Edit the Using rate with the updated pricing.
Click on the ""Tick"".
Hit ""SAVE"" button."
Q: What should I do if my transactions do not have any pricing??
🅰️: In case the transactions in bitwave do not show any pricing, in that case there are two possibilities:
1. If token was pulling pricing before but it is not anymore, in this case we may need to do a pricing recache for that particular token in the transaction that is not showing any price. Once the pricing recache is done you can expect the pricing to appear in some time.
2. If token doesn't have pricing in bitwave , in that case we may need to add pricing for that token. We would require the token's contract address or the token pricing link and once we get that we can get the pricing added.
Q: How to check pricing source of a particular token?
🅰️
To check pricing source of particluar token, follow the steps below:
Go to Pricing tab on left side menu.
Add the specific token for which you want toc heck pricing for.
You can also add start and end date.
after loading click on any date, and that will open that dropdown.
There you will see different columns and you can check your pricing source from the column source.
Q: Does Bitwave show Fair Market Value (FMV) as of the transaction date or today’s date?
🅰️:
The FMV shown in Bitwave is based on today’s date, not the transaction date.
Q: What if the token I minted isn't listed on CoinGecko or other pricing platforms?
🅰️:
If the token doesn’t have a price listed on CoinGecko, CoinMarketCap, or similar sources, You can use Bitwave’s Advanced Pricing module to create a custom pricing rule—such as pegging the token to another asset like SOL—to ensure it appears in your records with a meaningful value.
Q: I used the correct ticker (e.g., UST), but pricing still doesn’t appear. What could be the issue?
🅰️:
The issue may be caused by a mismatch between the ticker used and how it's listed in Bitwave (e.g., “UST” vs “Terra-USD”). Contact support with a transaction ID so we can investigate and correct any discrepancies.
Q: Bitwave is showing both EIGEN-5 and EIGEN as different tokens. Why is that?
🅰️:
This can happen if tokens are handled differently depending on the source wallet or platform. For example, EIGEN claimed on Ethereum might appear as EIGEN-5, while tokens moved to Binance may display as EIGEN. We're actively investigating such cases to ensure consistent treatment for tokens with the same contract address.
Q: Can Bitwave treat tokens with the same contract address as one unified asset?
🅰️:
We're currently reviewing how tokens with identical contract addresses are labeled and categorized. If you notice discrepancies like this, please report them so we can correct and align our internal systems.
Q: What should I do if a transaction isn’t picking up prices in Bitwave?
🅰️:
"If a transaction isn’t pulling in prices for assets like SOL, USDC, or others, please provide the following details for a quicker resolution:
Organization Name and ID
Wallet ID (if applicable)
Transaction ID (if applicable)
Your email
A brief description of the issue
You can find links to obtain these IDs on our Help Center."
Q: Why is it taking so long for SOL or other tokens to show a price?
🅰️:
Delays in pricing for tokens like SOL-USA-1 can sometimes occur if our data providers, such as CryptoCompare, take longer than usual to provide rates. We're continuously monitoring this and can manually trigger a resync if needed.
Q: What happens after a price resync is requested?
🅰️:
After a price resync is initiated (e.g., for a token like SOL-USA-1), it may take up to 24 hours for the pricing data to refresh and appear correctly in Bitwave.
Q: Can I manually apply a price to a token in Bitwave to calculate unrealized gains or losses?
🅰️:
Yes, you can manually update a token’s price by clicking the pencil icon in the transaction UI. After updating the price, make sure to refresh your inventory view. See instructions here.
Q: Do I need to recategorize transactions after token pricing is added for them to appear in the Reconcile tab?
🅰️:
Yes. After pricing is added, you’ll need to recategorize the related transactions for them to be recognized properly in reconciliation.
Q: What causes tokens to not have pricing in Bitwave?
🅰️:
Tokens from less widely used blockchains or newly introduced tokens often lack pricing data. Additionally, spam tokens are not priced to avoid inaccuracies. Popular tokens like ETH and BTC are usually priced automatically.
Q: Once tokens are priced, will historical transactions also get updated?
🅰️:
Yes, once pricing for tokens is added, historical transactions involving those tokens will also be updated and correctly categorized After a full pricing cache refresh
Q: What should I do if a token I hold has merged with another blockchain and is no longer listed under its original name?
🅰️:
If a token has merged or been rebranded into a new blockchain token, please notify us with the details. We will coordinate internally to ensure the pricing for your original token is continued or updated based on the merged token's market data.
Q: Why do you sometimes ask me to uncategorize transactions before pricing can be applied?
🅰️:
Our standard pricing process requires that token transactions be uncategorized to successfully update prices. However, we understand this may conflict with your reconciliation workflow, so we evaluate such requests on a case-by-case basis and escalate internally if needed.
Q: How does Bitwave handle pricing for tokens involved in blockchain mergers or rebrandings?
🅰️:
When a token merges into a new blockchain or token, our data model can link the old token to the new one. This allows us to continue providing accurate pricing by referencing the new merged token's market information.
Q: How can I confirm if FLR token pricing is correctly added in Bitwave?
🅰️:
You can confirm the pricing by checking the pricing histroy of that token from coinmarketcap, Coingecko or any other pricing source
Q: If I upload a CSV file without USD conversion values, will Bitwave price the transactions automatically?
🅰️:
Yes, Bitwave will attempt to price the transactions using the date and time provided in the import file, based on its pricing oracle. However, this only works if the coin is supported and pricing data is available.
Q: What happens if Bitwave doesn’t price a transaction during CSV import?
🅰️:
If pricing data is unavailable at the time of import, the transaction will show a $0 value. A manual pricing recache may be needed from Bitwave’s backend team to populate the correct prices.
Q: Should I categorize or combine transactions before the pricing process is complete?
🅰️:
It is recommended to wait until the pricing process is complete before categorizing or combining transactions.
Q: Should I manually enter a price while waiting for a new token’s price feed to be added?
🅰️:
No, you don't need to manually add pricing. Once the Bitwave team updates the price feed, the pricing will automatically reflect in your balance report and transaction records.
Q: Why is the fair market value (FMV) for a token showing as zero even after the pricing feed is added?
🅰️:
This could be due to a UI bug. While the pricing feed is active, FMV may still display as zero temporarily, but correct values should reflect in the reports. Bitwave may need to resolve the display issue internally.
Q: What happens if a token pricing request is delayed due to a billing issue?
🅰️:
Bitwave may place a temporary hold on service requests if there are unresolved billing issues. Ensure invoices are settled or contact Bitwave’s billing team using your preferred email to resolve this quickly.
Q: What should I do if Bitwave confuses two different tokens with the same ticker?
🅰️:
If Bitwave assigns the wrong asset to a ticker (e.g., GFI mistakenly referring to Gravity Finance instead of Goldfinch), contact support with context and correct contract address. The team can then update or correct pricing and associations to ensure accurate reporting.
Q: Why do some transactions in Bitwave show a $0 value or fail to price?
🅰️:
Transactions may show $0 if the associated tokens haven't been priced yet or are spam tokens. Tokens from less common chains often require manual pricing. If a token lacks a source from pricing providers, it must be manually priced using the edit ("pencil") button on the transaction.
Q:What is the difference between "$0 priced" and "unable to price" transactions in Bitwave?
🅰️:
"$0 priced" means the token exists in the system but has no pricing available, often due to being a spam or untracked token. "Unable to price" indicates the token lacks any pricing source and must be manually priced.
Q: What impact does a full pricing cache refresh have in Bitwave?
🅰️:
A full pricing cache refresh updates FMV pricing for all uncategorized transactions and reports. This can change historical report values like balance sheets and inventory views but does not affect already categorized transactions.
Q: Can I edit or delete a pricing rule after it's created?
🅰️:
No, pricing rules cannot be edited once created. To change one, submit a request to Bitwave support to delete the existing rule. Once deleted, you can create a new one with the updated parameters.
Q: How can I set WBTC and wrapped stETH to always use CoinGecko prices in Bitwave?
🅰️:
Bitwave’s Advanced Pricing Module supports setting custom pricing rules, including automatically pricing tokens like WBTC and wrapped stETH based on CoinGecko. To configure this, you may need assistance from your Bitwave account manager to enable and correctly set up the rules under Pricing Rules > Action Type.
Q: Can I use manual price input and still have future reports include automated pricing?
🅰️:
Yes, if you uncategorize a transaction, the automated pricing will populate. You can then override the price manually and save it. This approach enables reports to reflect the FMV and unrealized gain/loss, even when using manual basis values.
Q: What should I do if a token like TSUKA shows “Unable to Price” even after being added?
🅰️:
If a token displays “Unable to Price” after setup, ensure that the related transactions are uncategorized, as pricing is only applied during the categorization process. Once uncategorized, Bitwave support can refresh pricing data to apply the correct values.
Q: Why is a token still showing zero USD value in transactions after pricing is marked successful?
🅰️:
If a token displays “Unable to Price” after setup, ensure that the related transactions are uncategorized, as pricing is only applied during the categorization process. Once uncategorized, Bitwave support can refresh pricing data to apply the correct values.
Q: Why is a token still showing zero USD value in transactions after pricing is marked successful?
🅰️:
If the pricing status is successful but USD values remain at zero, it may be due to earlier categorization or token misconfiguration. Make sure affected transactions are uncategorized and notify support to refresh the pricing.
Q: How can I request pricing support for tokens like CyOp or KROM?
🅰️:
Submit the token name, correct contract address, blockchain network, and a valid pricing sources links to Bitwave support. Pricing will be applied once validated and if transactions are uncategorized.
Q: Why is my token not priced in Bitwave?
🅰️:
Bitwave may not price tokens in two cases: (1) the asset is an NFT, or (2) the token is not yet supported by their pricing provider (e.g., CoinGecko). You can submit a request to have pricing added.
Q: Why are some dates missing from the pricing CSV export even though they appear in the UI in Bitwave?
🅰️:
The timezone shift can cause apparent discrepancies between displayed and exported data.
Q: How can I obtain a token’s fair market value (FMV) on a specific date if my organization holds zero quantity?
🅰️:
If you need the FMV for a token on a specific date but your organization holds zero quantity, you can create a minimal manual transaction for that token on the desired date. This prompts Bitwave to pull the rate into the Pricing Report. After retrieving the rate, you can delete or ignore the transaction.
Q: Which report shows fair market value (FMV) pricing for tokens?
🅰️:
"Bitwave’s Pricing Report displays daily FMV rates for tokens your organization transacts with. It’s ideal for referencing specific token prices on particular dates.
If you want to get balances specific FMV report, you can get that from balance report "
Q: How often does Bitwave pull in token rates?
🅰️:
Bitwave populates token pricing based on transaction activity. If a token has a transaction on a given day, its FMV is recorded for that date in the Pricing Report. No transaction means no rate is recorded for that day.
Q: Is token pricing data updated in Bitwave for assets like BRC-20 tokens and Jettons?
🅰️:
Yes, Bitwave updates pricing data for supported tokens. If the token is recognized in Bitwave, its price should be available for reporting and accounting.
Q: What should I do if a token isn’t priced on a given date in Bitwave?
🅰️:
If a token lacks pricing for a specific date, it may not be supported or named incorrectly (e.g., “UST” instead of “Terra-USD”). Ensure ticker symbols are standardized, and request support if pricing is still missing.
Q: What should I do if a transaction in Bitwave cannot be categorized due to missing pricing data?
🅰️:
If a transaction lacks pricing data and cannot be categorized, check the "Suggested" and "Using" rates inside the transaction view. If no rates are displayed, this may be a temporary issue—pricing may populate after a short delay. If the issue persists, you can try to manually refresh the data or contact Bitwave support with the transaction ID for investigation.
Q: Why are some tokens on the BASE chain not fetching prices in Bitwave even though they are priced on the blockchain explorer?
🅰️:
If tokens on the BASE chain are priced on an external explorer but not reflected in Bitwave, it may be due to unsupported token pricing feeds. Contact support with a list of such tokens and pricing links so they can investigate and request addition to Bitwave's pricing system.
Q: Will syncing token prices affect their existing categorization in Bitwave?
🅰️:
No, syncing or updating token prices in Bitwave will not affect their existing categorization. Your transaction categorizations will remain unchanged.
Q: How can I add pricing for tokens on less common blockchains like STAVR ?
🅰️:
Provide Bitwave support with the token's name, contract address, blockchain network, and a link to a recognized price source (e.g., CoinGecko). This allows the team to validate and integrate pricing data for those tokens.
Q: How do I manually enter cost for trades when Bitwave lacks pricing data?
🅰️:
"If there's no pricing source, use the cost column in your import to enter the total cost (price × quantity). For best accuracy, use historical pricing data from a source like TradingView. Only apply cost to acquired/disposed lines, not fee lines.
Id transactions are synced, use pencil feature to adjust the rates"
Q: How can I override token rates in Bitwave's new Inventory Views feature?
🅰️:
Token rate overrides in the new Inventory Views can be managed using the Advanced Pricing Rules feature. If a token is incorrectly priced at $0, users can apply a pricing rule to assign a correct rate. More details can be found in the Advanced Pricing Rules documentation.
Q: What pricing sources are available in Bitwave besides Crypto Compare?
🅰️:
Bitwave supports multiple pricing sources in addition to the default Crypto Compare, including Binance, Coinbase, CoinMarketCap, CoinGecko, and others. You can configure which pricing source to use through pricing rules.
Q: How can I view and update the pricing source in Bitwave?
🅰️:
To manage pricing sources, you must have pricing rules enabled. Once enabled, you can configure your preferred pricing source by following the steps in Bitwave’s Add Pricing Guide.
Q: How can I export a historical pricing report from Bitwave?
🅰️:
You can get all the pricing historic data of a specific token from pricing page. Select the token, start and end date. After the data loads, click on download as CSV
Q: Why does the historical pricing export have missing open, close, high, low values for some days?
🅰️:
Bitwave began fully supporting daily open, close, high, and low values in 2023. Before that, this data may be missing due to limitations in pricing sources or system behavior (e.g., missing transactions or cleared price caches). Only transaction-level pricing is guaranteed before 2023.
Q: How can I change the default pricing source in Bitwave to Coinbase?
🅰️:
"To change your default pricing source to Coinbase, go to the Pricing Rules section under the Pricing menu. Note that this applies Coinbase pricing to all transactions organization-wide, not just a specific wallet. The option becomes available once the advanced pricing module is enabled.
NOTE : The transactions should be uncategroized for the rule to apply"
Q: Can I apply Coinbase pricing retroactively to past transactions in Bitwave?
🅰️:
Yes, but only if the transactions are uncategorized. Once a transaction is categorized, its pricing is locked. To apply new pricing like Coinbase retroactively, uncategorize the transactions, request a “pricing cache refresh” from support, and then recategorize them.
Q: Is there a bulk way to uncategorize many transactions at once?
🅰️:
Yes, Bitwave provides a bulk CSV actions feature that lets you uncategorize transactions using a list of transaction IDs. This helps avoid manually editing each transaction individually.
Q: What time does Bitwave use to determine Coinbase pricing for a transaction uploaded at 0:00 UTC?
🅰️:
Bitwave pulls pricing at the end of the hour. A transaction uploaded at 0:00 UTC will receive the price from 0:59 UTC. To apply the 0:00 UTC price, the transaction should be timestamped during the previous hour, i.e., 11:00–11:59 PM UTC.
Q: Do I need to request a pricing cache refresh after setting a new default pricing source in Bitwave?
🅰️:
If transactions are already categorized, you'll need to uncategorize them and request a pricing cache refresh to apply new pricing (like Coinbase). However, if transactions remain uncategorized and match the pricing rule, they should automatically adopt the new source once the rule is applied after a pricing cache refresh.
Q: How can I verify that Coinbase pricing was applied to my uncategorized transactions?
🅰️:
Use the Pricing tab in Bitwave to search by token and date range. If the pricing source shown is Coinbase, it confirms the correct rule was applied. If the screen appears blank, try refreshing the page or contact support to confirm the pricing cache refresh succeeded.
Q: Is it possible to change the pricing source for tokens in Bitwave?
🅰️:
Yes. If the default source isn’t returning accurate data, we can configure an alternative provider like CoinGecko. This change is only made with client approval to ensure alignment with your accounting policies.
Q: Can Bitwave support multiple pricing sources to improve accuracy?
🅰️:
Bitwave's pricing engine combines 3 sources ( Coinmarketcap, coingecko and cryptocompare ) to get the accurate pricing of token.
Q: Can I provide a reference link for token pricing from a third-party source like CoinMarketCap?
🅰️:
"Yes, you're welcome to share a reference link for token pricing. However, for the pricing to be usable in Bitwave, the token must be listed on recognized and supported pricing sources. If the link is not from a supported source or if the token doesn’t have available pricing data, pricing cannot be automatically added.
Following are the verified pricing sources :
Coinmarketcap
Coingecko
Crypto Compare"
Q: What happens if the token I submitted has no available pricing from Bitwave’s sources?
🅰️:
If a token has no pricing data available from any of our supported sources, you will need to manually add the pricing within Bitwave. Our team will notify you if this is the case after reviewing your request.
Q: What should I do if a token is being priced incorrectly in Bitwave?
🅰️:
If a token is showing an incorrect price (e.g., being priced as a different asset), please provide your Organization ID, Wallet ID (if applicable), the transaction ID, and on-chain transaction links. Our team will investigate the issue. In the meantime, you can manually adjust the transaction price using the pencil icon to update the inventory and correct unrealized gains/losses.
Q: Why is Bitwave showing an incorrect fair market value for a token in reports like the dashboard or cost basis roll forward?Will changing the price of a transaction affect realized or unrealized gains/losses in reports?
🅰️:
Yes, manually changing a transaction's price can impact both realized and unrealized gains/losses. If you've already applied the correct cost basis and reported realized gains, updating the price might alter those figures. Please ensure any price changes align with your reporting needs.
Q: Why is Bitwave showing an incorrect fair market value for a token in reports like the dashboard or cost basis roll forward?
🅰️:
If Bitwave lacks a verified pricing source for a token, it may not reflect the correct fair market value in reports. In such cases, even if transaction-level pricing is accurate, the overall valuation in summary reports may be off. You can manually update the transaction pricing to correct this in your reports.
Q: Can Bitwave allow users to directly update token pricing used in reports like the dashboard or cost basis roll forward?
🅰️:
Currently, users can manually adjust individual transaction prices, which then reflect in inventory and reports. While direct editing of report-level pricing isn't available yet, this feedback has been shared with our product team for future enhancements.
Q: What happens if Bitwave can’t find a verified pricing source for a token?
🅰️:
If there's no verified source for a token’s price, Bitwave will not automatically assign a value. In such cases, you can manually input the price using the pencil icon to ensure accurate reporting and valuation.
Q: What should I do if pricing for a token hasn’t appeared yet?
🅰️:
If token pricing is delayed or not visible, please reach out to our support team with the token name and details. Occasionally, delays may occur due to token-specific issues, but we will prioritize and resolve it as quickly as possible.
Q: Why is SOL pricing not appearing in Bitwave?
🅰️:
Missing SOL pricing can result from outdated pricing data. Ensure all transactions are uncategorized and then request a price cache refresh. This allows pricing data to populate correctly.
Q: What details do I need to include when requesting pricing for a token?
🅰️:
You should provide the token name, blockchain network (e.g., Ethereum, Solana), contract address, and a link to a pricing source such as CoinGecko. This ensures Bitwave can correctly identify and map the token for pricing purposes.
Q: Can pricing requests be made for specific organizations in Bitwave?
🅰️:
Yes, you can request pricing to be enabled for specific organizations. When doing so, include the Org IDs and specify which tokens should be activated for each.
Q: What should I do if a token shows no price in a transaction but appears on CoinGecko?
🅰️:
Open the transaction details to verify if pricing is being fetched. Sometimes, pricing may already be available but not immediately visible in the summary view. If pricing is still missing, request support to confirm the integration status.
Q: How can I request token pricing to be added in Bitwave for new or unsupported tokens?
🅰️:
To request pricing for a new token, send Bitwave Support the token name and a CoinGecko link. Also include the transaction ID and ensure the transactions are marked as “Uncategorized” so the system can refresh pricing once it’s added.
Q: What should I do if token pricing is not yet available but I need to close reports?
🅰️:
If token pricing is not yet available in Bitwave, you can manually override the price on affected transactions to proceed with categorization and reporting. Once official pricing is added, you can uncategorize the transactions and rerun reports if needed.
Q: What should I do if a token that was previously priced now shows as zero in the Gain/Loss or Balance reports?
🅰️:
If a token previously had pricing and now shows as $0, it's possible that pricing support temporarily dropped. You can report this to Bitwave Support, and they will confirm or re-enable pricing via their provider. Include the token name, network, and any available price source (e.g., CoinGecko).
Q: Can I manually edit the price of a transaction in Bitwave?
🅰️:
Yes, you can manually edit a transaction’s price by opening the transaction, clicking the pencil icon next to the “Using Rate” field, entering your desired price, and saving the change.
Q: How can I find the fiat value (in USD or base currency) of a token transaction in the exported report?
🅰️:
Look for the column titled “assetvalueInBaseCurrency” in your export file. This column reflects the fiat equivalent of the token amount based on the exchange rate at the time of the transaction.
Q: How do I edit price for a transaction in Bitwave?
🅰️:
If a user wants to change the price for an individual transaction, first they should know that the transaction should be uncategorized before changing the price. Once the transaction has been uncategorized, they can click on the transaction to expand the transaction to see all of the details, and then in the lower left they will see a section that says “Suggested Rate” and “Using Rates”. The user should click on the pencil icon next to the using rate. After clicking that, they can edit the price and in the old UI they should hit the check mark to save that changed price. If they’re using the new transactions UI, they will be prompted to add a memo explaining why they are changing the price and then they will hit the save button in the upper right corner.
## Q: Why does the price for a token in Bitwave differ from what's shown on CoinGecko or CoinMarketCap?
:a::
Bitwave may pull token pricing from different sources depending on availability and client configuration. If you notice a price discrepancy like seeing ETH listed at $2000 in Bitwave but $2500–$2550 elsewhere—please reach out to our support team with the token details. We’ll verify the correct pricing source and can update it accordingly.
***
## Q: What should I do if I can't find the correct contract address or pricing for a token in Bitwave?
:a::
Please provide the transaction ID, token symbol, and any supporting links (such as from CoinGecko or CoinMarketCap) when reaching out to our team. This helps us quickly verify the token and ensure accurate pricing is reflected in your account.
***
## Q: Why is the token price showing as zero for a transaction in Bitwave?
:a::
A price of zero usually means Bitwave couldn’t automatically retrieve a valid price for that token at the time of the transaction. This can happen with newer or less widely listed tokens. If this occurs, you can manually update the price using the pencil icon, or reach out to our team with transaction details so we can investigate.
***
## Q: Can I manually enter a token price if Bitwave doesn't show the correct one?
:a::
Yes, Bitwave allows you to manually update token prices using the pencil icon next to the transaction. This is especially helpful for airdrop rewards or tokens with unavailable pricing at the time. Be sure to enter the accurate value—many clients use reliable sources like CoinGecko for reference.
***
## Q: What should I do if Bitwave doesn't show a recent or accurate token price for an airdrop?
:a::
If the token price isn’t available or is inaccurate, you can manually input the correct rate using the pencil icon. Many users refer to the CoinGecko closing price to ensure accuracy. If needed, contact our support team with the transaction details and token info so we can help.
***
## Q: Why does the balance report doesn't show the current price of the token whose price is manually added? Does it need to be done manually everytime?
:a::
Yes, that's right pricing should be added manually everytime. As manually updating the price of a particular transaction does not affect the balance report. This is because the balance report will always look to grab pricing for the end of the day that the report was run. So if our system isnt showing pricing for a particular token, we would want to add pricing for it on the backend so that it automatically populates at both the transaction level and the org level (balance report+dashboard report).
***
📬
Don't see your question listed here? Hit the "Suggest Edits" button in the upper right and add a question for our Support Team!
NOTE: If you click on any of the line items, then this will prompt to show where the pricing is coming from. And It will show if it successfully pricing or if there is an error that is preventing pricing from coming through to Bitwave
