FAQ

❓ Frequently Asked Questions (FAQ)

💱 What tokens and networks are supported?

Currently:
• ETH, USDC on:
• Base
• Polygon
• Stellar
• Ethereum Mainnet

🚧 More tokens and networks coming soon!

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🔁 Can one wallet be used across multiple subsidiaries?

Yes, technically supported, but not recommended.
Enterprise best practices suggest tying one wallet per legal entity for clearer auditability and risk management.

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🚫 What happens if a vendor address isn’t validated?

The payment will fail.
Ensure the vendor address is:
• Validated via penny test
• Whitelisted before payment execution

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🕵️ Is KYT (Know Your Transaction) mandatory?

Not yet, but highly recommended.

Bitwave provides:
• Optional bypass toggle
• Future plans to integrate a white-labeled KYT provider for end-to-end compliance.

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👥 How is approval managed?

Two-step flow:
1. Preparation by AP Clerk or Initiator
2. Approval by the Wallet Key Holder (signer)

Built for enterprise-grade accountability.

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💸 Can spending limits be configured?

Not directly in-app—yet.

Current solutions:
• Use ERP-level controls
• Or leverage custodian features (e.g., Coinbase Prime)

🛠 Native approval thresholds are on the roadmap.

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🛡 What’s the deal with ERC-20 spending cap warnings?

When prompted:
• You must approve the contract spending cap

Security teams can:
• ✅ Approve per payment (most secure)
• ⚙️ Approve a higher allowance and monitor over time

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📩 How is remittance info sent to vendors?

For now: via email

Coming soon:
• Enhanced vendor-facing portal
• Improved tracking and notifications

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🗃️ Is address storage available in Bitwave?

Not yet—but it’s coming in Q3.

Currently, vendor addresses reside in:
• NetSuite
• Or your ERP system

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🔗 Are token-specific addresses required?

Yes—for some custodians, each token may require its own deposit address, even on the same chain. Check custodian documentation for details.

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🧭 Why is someone else’s wallet tied to my bill?

Bitwave uses a pathfinding algorithm to:
• Optimize costs
• Route through the most efficient wallet

You can always override manually during review.

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🪲 Why is Coinbase Prime showing up when I selected Metamask?

This is a known bug.
✅ It’s already fixed and in the deployment queue.

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🏷 My default subsidiary is blank—what now?
• Try unchecking and reselecting it
• If that fails, continue anyway—it won’t affect demo flows

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🔍 Why is the bills search case-sensitive?

This is an unintentional bug—a fix is in progress to support case-insensitive search.

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