6.Click Add Wallet(s). (Note: Syncing transactions could take up to 24 hours.)
Q: How to add Exchange Wallets ?
🅰️:
Go to Wallets & Connections
Go to Wallets.
Click on Create Wallet.
Click on Exchange (Click Dropdown).
Choose the exchange and fill in details.
Click Add Wallet(s). (Note: Syncing transactions could take up to 24 hours.)
Q: How to add manual wallets?
🅰️:
Go to Wallets & Connections
Go to Wallets
Click on Create Wallet
Click on Other (Click Dropdown)
Choose Manual and fill in details.
Click Add Wallet(s).
Q. How to delete a wallet ?
🅰️:
Steps to delete a wallet in Bitwave
Go to left hand side menu in Bitwave and click on Administration
Make sure to first delete all transactions from that wallet.
Click on Wallets tab under Administration
Click on Actions then delete
Q: How do I delete a connection?
🅰️:
Please reach out to Bitwave's in-app chat for assistance in deleting a connection (exchange wallet).
Q: To connect Fireblocks to Bitwave Is the API key generated through the Fireblocks UI and What permissions can we set on the API key and private key?
🅰️:
The API is created via Fireblocks and you are able to give read-only access during the setup process. The keys are encrypted at rest, and the information being protected is read-only Fireblocks data (transactions, wallet addresses, etc.)
Q: How do I get a list of all my wallets with name, addresses and IDs?
🅰️:
Click on Reports
Select Balance Report
Enter the latest date.
Click on the Group by option and choose Wallets
Enable the Include Empty Balances option.
Click Run Report
Click Download CSV
Open the downloaded CSV file to view the Wallet names and Wallet IDs.
Note: The "Group by" feature has two options -
"None" displays the total balance of the specific token, and
"Wallets" shows the total balance of different wallets in your organization.
Q: How do I get my wallet name and ID?
🅰️:
In the left-hand corner of your Bitwave app, go to "Wallets & Connection."
Navigate to "Wallets."
Click on "Details."
You'll find the wallet name and ID listed.
Double Click to Highlight
Q: How long will it take for transactions to start syncing into Bitwave using an onchain wallet?
🅰️:
Syncing will begin within ten minutes and complete within hours for all but very high volume wallets. After initial sync completes, new transactions will be synced in at least every 12 hours (depending on the network).
Q: Will a wallet resync uncategorize transactions?
🅰️:
No, the wallet resync doesn't uncategorize transactions that have been categorized. The purpose of a wallet resync is to add txns to Bitwave that have been deleted or are missing.
Q: How to get the connection id ?
🅰️
In the left-hand corner of your Bitwave app,
Navigate to Wallets & Connections.
Go to Connections.
Right Click on the screen (blank area).
Click on Inspect
Click on Network.
Scroll down and open the last “graphql”.
Copy the “id” for the respective exchange or connection.
Q. How to delete a wallet?
🅰️:
In order to delete a wallet, you can follow these steps:
Login to Bitwave
Navigate to Administration under the menu and Click on Wallets
Click on Actions button in front of the wallet you want to delete
Click Delete and the wallet will be deleted from your Bitwave org
Q. How do i run a balance check report?
🅰️:
Go to Left Menu -> Reports -> Balance Check Report.
Open the report and select the date you want to run a balance check as of
Notice the Bitwave Balance Vs Third Party Balance Column which shows the balance in bitwave as opposed to the expected balance as per the third party balance source.
Note: there are several scenarios where a third party balance may be unavailable including:
In most cases, third party balance information is not available for a date prior to when the wallet was connected.
In most cases, third party balance may not be available for certain obscure tokens or networks for which historic balances are not available
Other cases may apply. Please reach out via our chat tool for nuanced conversation if you notice an unavailable third party balance that you expect to be available.
Q: How to get API Keys and Private Keys for Fireblocks?
🅰️:
To get you Fireblocks API keys, Please refer to this documentation :-
Remember : Private keys are your API Private keys not the actual Private keys for your wallet.
Q. Unknown wallet show up in my balance report but it doesn't show up in the wallets tab ?
🅰️. Here's what can be done to sort this -
unknown wallet” means a wallet was deleted but all the transactions were not, so now bitwave has transactions still in it for the deleted wallet
In order to fix this you can follow these steps:
1- run transaction export for all dates
2- find that wallet ID in the wallet ID column on the transaction export and from there get your list of transactions
3- delete them either manually or via csv bulk actions
Then the unknown wallet will no longer appear on the balance report
Q: Transactions are not syncing in my wallet. Any suggestions to fix it?
🅰️:
This generally requires a wallet resync, which requires that a few details be provided to the in-app chat support:
ORG ID and ORG NAME :
Administration > Organistation > You can see organisation name and Organisation ID.
WALLET ID and WALLET NAME :
In the left-hand corner of your Bitwave app, go to "Wallets & Connection."
Provide this information to the in-app chat support specialist as a request to resync your wallet.
📬
Don't see your question listed here? Hit the "Suggest Edits" button in the upper right and add a question for our Support Team!
Send us your questions! We're happy to help!
Q: We have setup a SOL validator, should we just add wallet as a manual wallet or vote account address ?
🅰️:
Validators earn rewards based on the total stake delegated to their vote account (self-stake + delegated stake). These rewards are distributed to the vote account and are considered income. We would advise plugging in your main wallet/vote account address - then once your data is syncing into Bitwave - you can review to confirm.
Q: What information is helpful to have when using a UTXO Bitcoin address?
🅰️:
Bitwave XPUB Integration Questionnaire
To streamline the integration process and avoid syncing issues, please provide the following details regarding your xpub/zpub/ypub. Accurate and complete information is crucial for successful setup.
XPUB/YPUB/ZPUB Details
• Provide the full xpub/zpub/ypub key:
• (Please ensure there are no spaces or formatting errors)
Wallet Information
• What type of wallet generated this xpub/zpub/ypub?
• Examples: Electrum, Ledger, Trezor, other (please specify)
• Wallet software version:
• (If applicable)
• Is this wallet connected to a specific blockchain or multiple chains?
• (e.g., BTC, BCH, LTC, etc.)
Derivation Paths
• What is the derivation path used for this xpub/zpub/ypub?
• (e.g., m/84’/0’/0’ for zpubs, m/44’/0’/0’ for xpubs, etc.)
• Is this a custom derivation path?
• (If yes, please provide the details.)
Address Details
• Can you provide a few sample addresses generated from this xpub/zpub/ypub?
• (Include at least 3 sample addresses for validation.)
• What type of addresses are expected?
• Legacy (P2PKH), SegWit (P2SH-P2WPKH), or Native SegWit (Bech32)
• Are there any gaps or unused addresses between transactions?
Transactions and Syncing
• How many transactions are expected to sync initially?
• (An estimate is fine.)
• Are there any known transaction gaps or unusual patterns?
• Is this xpub/zpub/ypub actively used, or is it historical?
Additional Configuration
• Are you using multiple xpub/zpub/ypub keys for the same wallet?
• (If yes, provide the additional keys.)
• Do you expect to use this wallet across multiple accounts or organizational units?
• (Explain if applicable.)
Technical Assistance
• Would you like live assistance in generating this xpub/zpub/ypub correctly?
• Do you need help identifying or confirming the derivation path?
Security and Permissions
• Are there any restrictions or security policies related to how this xpub/zpub/ypub can be used?
• Is there an expiration for the xpub/zpub/ypub, or will it require periodic re-validation?
Comments or Notes
• Please provide any additional information that might be helpful for integration.
Q: Why isn’t my Kraken wallet syncing new transactions in Bitwave?
🅰️:
If your Kraken wallet hasn’t updated in Bitwave, first try clicking “Update Credentials” in the Kraken connection settings. This can help re-authenticate the connection. Afterward, wait up to 24 hours for transactions to sync. If the issue persists, our support team may need to escalate it for further investigation.
Q: Can I manually import Kraken transactions using a CSV file?
🅰️:
Yes, you can manually import Kraken transactions by uploading a CSV file. Here is the user guide on how to manually import the transactions. However, we recommend confirming whether the direct sync issue has been resolved first to avoid duplicates later.
Q: What happens if I import transactions manually and then the sync starts working again?
🅰️:
If you manually import transactions and the Kraken sync issue is later resolved, there's a chance those transactions could be duplicated. Bitwave includes tools to help identify and manage duplicates, but we recommend checking with support before uploading to determine the best approach.
Q: Why is Bitwave asking for a new Kraken API key even though I already updated it?
🅰️:
Sometimes, even a newly generated API key may lack the correct permissions or may not be fully active. If you’re seeing a "successful sync" but no transactions, it’s possible that the key is invalid or missing necessary access scopes. Double-check in Kraken that your key is active and has permission to read all transaction data.
Q: How can I check if my Kraken API key is still valid or has the correct permissions?
🅰️:
Log into your Kraken account and review the API key settings. Ensure it hasn't expired and that all necessary permissions (especially “Query Ledger Entries” and “Query Trades”) are enabled. If everything looks correct and issues persist, try generating a new key and updating it in Bitwave.
Q: Does Bitwave integrate with Fireblocks?
🅰️:
Yes, Bitwave supports integration with Fireblocks. Here is the guide on how to connect the Fireblocks to Bitwave.
Q: What caused the negative balance in my deleted wallet?
🅰️:
The negative balance was traced back to a specific transaction that remained after the associated wallet was deleted. Please contact support for further investigation. If you're still seeing the negative balance.
Q: Can I permanently remove or hide wallets so they don’t clutter filters?
🅰️:
While disabling the wallets will stop them from syncing, they may still appear in filters. For permanent removal, follow the steps outlined in our wallet deletion guide here.
Q: I added a wallet, but the transactions aren't showing up. What should I do?
🅰️:
Make sure you've selected the correct wallet type. For Solana wallets, you must create a Solana-specific wallet in Bitwave, not a manual one. After setup, transactions typically appear within 24 hours.
Q: What should I do if I need to mass ignore transactions from certain wallets?
🅰️:
You can use Bitwave’s System Jobs feature to mass ignore transactions efficiently. Read our guide on System Jobs for step-by-step instructions.
Q: Can I edit the date and time of a transaction after it has been created from the Transactions UI page?
🅰️:
Yes, you can edit a transaction date by clicking the Edit button next to the transaction entry in Bitwave.
Q: Are token names case-sensitive in Bitwave?
🅰️:
Yes token names are case-sensitive in Bitwave. For exammple “tBTC” and “TBTC” refer to different assets. Please ensure you're using the exact token name that matches what you’ve requested to be whitelisted.
Q: Do I need a separate wallet connection in Bitwave for Coinbase.com (Retail) versus exchange.coinbase.com (Coinbase Exchange)?
🅰️:
Yes, Coinbase Retail and Coinbase Exchange require separate connections in Bitwave. If you're already connected to Coinbase Exchange (formerly known as CoinbasePro in Bitwave), you'll need to set up an additional connection for Coinbase Retail to capture activity from Coinbase.com.
Q: How do I know which version of Coinbase I'm using Retail, Exchange, or Prime?
🅰️:
"Coinbase Retail is for individual users and accessed via Coinbase.com.
Coinbase Exchange (previously called CoinbasePro in Bitwave) is a platform for trading and managing crypto assets more actively.
Coinbase Prime is designed for institutions and offers advanced features like OTC trading and custody solutions.
If you're unsure which one applies to you, check with your operations or finance team."
Q: Where can I find the instructions to connect my Coinbase Retail account to Bitwave?
🅰️:
You can follow the official documentation here: Coinbase Retail Setup Guide. Be sure to follow each step carefully, including handling your API keys correctly.
Q: I successfully added my Coinbase Retail API keys. How long does it take for my transactions to appear in Bitwave?
🅰️:
Once your Coinbase Retail connection is set up, it may take 24 to 48 hours for your transaction data to start appearing, depending on the volume of activity. If you don't see anything after that time, please reach out to our support team.
Q: How do I check the status of a Coinbase Retail once it’s connected?
🅰️:
You can check the connection status within the Wallets & Connections section in Bitwave. A clock icon typically indicates the process is still running. If you're unsure or it’s been more than 48 hours, contact support for help.
Q: The documentation mentions removing “/n” from the API secret in Coinbase Retail guide what does that mean?
🅰️:
This refers to newline characters (\n) that can accidentally be included when copying the API secret key. You should remove all instances of \n, including those at the beginning, end, or in the middle of the key, before pasting it into the connection field in Bitwave.
Q: The API keys I have look different than what’s shown in the documentation. What should I do?
🅰️:
If your API keys were generated after February 5, 2025, they may have a new format. Be sure to copy the full key and secret exactly as provided and follow the latest instructions. If in doubt, contact support to ensure compatibility.
Q: Why isn’t Bitwave recognizing my BitGo API key even though I copied it correctly?
🅰️:
This can happen if not all required fields are filled out during the integration setup. Please ensure that you’ve selected or added an Exchange Contact in the connection form. If this dropdown appears empty, it’s likely because no contacts have been created in your Bitwave instance.
Q: I've set up a contact and completed the form in Bitgo connection, but now I’m getting an error when uploading the token. What should I do?
🅰️:
First, double-check that your BitGo API key was created correctly. If errors persist, try generating a new API key and ensuring it has view permissions and includes the IP addresses listed in our BitGo Integration Guide. If issues continue, please contact support for further troubleshooting.
Q: Do I need to whitelist Bitwave’s IPs when using the BitGo integration?
🅰️:
Yes, IP whitelisting is required. Please ensure you’ve added all the IP addresses listed in our integration guide to your BitGo key’s settings.
Q: I’ve tried generating a new API key multiple times in BitGo and it’s still not working. What else can I do?
🅰️:
If you’ve confirmed the key is correct, has the proper permissions, and IPs are whitelisted, please reach out to our support team with the API key details so our engineering team can assist. We're also happy to set up a call to walk through the process with you.
Q: I was asked to update my Coinbase Retail API keys how do I proceed?
🅰️:
When prompted, please update your Coinbase Retail API keys directly in the Bitwave platform. This helps ensure that all data, including recent transactions, syncs correctly. Let us know once you've updated them so we can continue investigating any remaining issues.
Q: I accidentally selected the wrong Coinbase type. Can I fix it?
🅰️:
Yes. If you chose the wrong type (e.g., Exchange instead of Retail), you’ll need to delete the incorrect wallet and re-add it with the correct type.
Q: Can I permanently delete disabled wallets so they don’t appear in wallet filters?
🅰️:
Yes, disabled wallets can be permanently deleted to clean up your wallet filters. However, if you encounter errors while deleting wallets, please contact support. Our team can manually delete these wallets on your behalf.
Q: Should deposits to exchanges that lock tokens be tracked through API or recorded manually?
🅰️:
It depends on whether the tokens are recoverable and how the client intends to report them. Our team will evaluate and recommend either API-based tracking or manual entry based on your specific scenario.
Q: Does Bitwave support transactions on ApeChain and Abstract Chain (Ethereum Layer 2s)?
🅰️:
ApeChain and Abstract Chain are currently on our product roadmap, but support has not yet been released. While we don't have an exact timeline for integration, our team is actively tracking interest and development. Stay tuned for updates!. In the meantime you can upload the data via manual imports into the wallets, after creating manual wallets for respective chains.
Q: What should I do if I don’t see any options in the “Exchange Contact” dropdown when connecting BitGo?
🅰️:
This usually means there are no contacts available in your Bitwave instance. You’ll need to create a Bitwave or ERP contact before the dropdown becomes active. Follow this guide to create a contact: Creating Manual Contacts.
Q: What IP addresses does a customer have to whitelist when creating API keys in their exchanges.
🅰️:
Yes certain exchange providers and other sources will ask for IP addresses to whitelist to ensure they only receive requests from those IPs. Please whitelist the following IPs in your source platform please whitelist these IPs 104.196.183.18 and 35.230.22.143 these are the bitwave IP addresses from which we will initiate requests for data.
Q: Why would I need to delete and resync transactions in QBO?
🅰️:
If transactions were synced with the wrong Bitwave general ledger (GL) account in QBO, you may need to unreconcile them in Bitwave, delete them manually from QBO, and then resync with the correct GL mapping.
Q: Why isn’t my Coinbase Retail wallet updating in Bitwave?
🅰️:
If your Coinbase Retail wallet hasn’t updated, it's often due to expired or incorrect API credentials. Please check and update your API key and private key as outlined in our Coinbase Retail API connection guide. Make sure to remove all newline characters (\n) when entering your keys, as incorrect formatting may cause the sync to fail.
Q: My API keys are correct but my wallet still isn’t syncing what should I do?
🅰️:
Sometimes, updates may take several hours or overnight to reflect. If the sync doesn’t happen after that time, double-check your key formatting and ensure you’ve entered both the API key and private key correctly. If issues persist, contact our support team for further assistance.
Q: How do I delete a wallet I accidentally uploaded to the wrong organization?
🅰️:
You can delete a wallet by selecting it in Bitwave and clicking "Delete." For more details, refer to our wallet deletion FAQ.
Q: Why am I not seeing any account balances or transactions after connecting my Fireblocks wallet?
🅰️:
After connecting a wallet, it may take some time for the balances and transactions to load. If everything is correctly linked, give it a few moments and refresh the page. If the issue persists, contact support with your organization and wallet IDs.
Q: How do I set opening balances for all of my wallets in Bitwave?
🅰️:
"If you know the balances as of a specific date, you can either:
Categorize all transactions prior to that date as “opening balance,” or
Run a balance report for that date and manually import a deposit for each asset, categorizing each as an opening balance."
Q: Why is my Coinbase Exchange API only pulling deposits and withdrawals, but not trades?
🅰️:
This may be due to a permissions or configuration issue within your API setup. First, ensure your API key has the necessary permissions to access trade data. If trades still don’t appear, please update your API credentials in Bitwave and try again. If the issue persists, reach out to our support team with your organization and wallet details so we can investigate further.
Q: What steps should I take after updating my Coinbase API credentials in Bitwave?
🅰️:
After entering your new API key, secret, and passphrase into Bitwave, please log out and log back in to ensure the changes take effect. Then, check if your trade data has synced successfully.
Q: What information should I include when sending a Coinbase report to Bitwave?
🅰️:
Please include a detailed transaction report from Coinbase that reflects everthing you expect to see in Bitwave. This helps our support team compare the data and determine what’s missing, enabling a quicker resolution.
Q: I deleted about 20 wallets in Bitwave, but they are still showing. How long does it take for wallets to be deleted?
🅰️:
Wallet deletions in Bitwave should take effect immediately after you complete the deletion process. If deleted wallets are still visible, please try refreshing your Bitwave instance (e.g., reload the page or clear your browser cache) and check again. If the wallets still appear after refreshing, please contact support for further assistance.
Q: Does Bitwave automatically integrate blockchain data for wallets, or do I need to do this manually?
🅰️:
Bitwave supports automatic blockchain data integration for a wide range of blockchains. You typically don't need to manually integrate data unless you're using a blockchain that isn’t currently supported. In such cases, you can import data manually.
Q: How can I see which blockchains are integrated with Bitwave for a particular wallet?
🅰️:
While you can’t view blockchain integrations on a per-wallet basis directly in the app, you can refer to our full list of supported blockchain integrations here: Bitwave Blockchain Integrations. This page is regularly updated with the most current integrations.
Q: I minted a token (e.g., fragSOL), but I don't see it reflected in Bitwave. What should I do?
🅰️:
If you've minted a token and it’s not showing in Bitwave, please provide us with the Organization ID, Wallet ID, and Transaction ID. Include the token name and a link to the transaction on a blockchain explorer (e.g., Solscan). Our team will investigate and, if necessary, work to add the token and resync the wallet to ensure accurate categorization.
Q: How long does it take for Bitwave to reflect newly supported tokens after a wallet resync?
🅰️:
Once a new token is added and a wallet resync is requested, it typically takes a short time for transactions to appear. However, in rare cases, issues with blockchain API upgrades or syncing may delay this process. Our support team will keep you informed throughout and escalate to engineering if needed.
Q: What happens if I still don’t see the token after a resync?
🅰️:
If the token doesn't appear after a wallet resync, we will escalate the issue to our engineering team to investigate further. There may be a need for backend upgrades or additional API integration to support the token properly.
Q: Do wallet names in Bitwave need to be unique?
🅰️:
Yes, wallet names must be unique. We recommend including the network name in the wallet name (e.g., “MainWallet-ETH”) to keep them easily distinguishable.
Q: If a wallet transacts on multiple networks (like ETH and Polygon), how should I set it up?
🅰️:
You’ll need to create a separate wallet in Bitwave for each network that address interacts with. For example, one wallet for ETH and another for Polygon.
Q: Will historical transactions sync after I create a wallet for a new network?
🅰️:
Yes, once the new network wallet is created and linked, historical transactions should sync within 24 hours.
Q: Can I import tokens from multiple blockchains using a single Metamask wallet in Bitwave?
🅰️:
Yes, a single Metamask address can be associated with multiple blockchains like AVAX, BSC, and ETH. However, each chain requires separate integration in Bitwave.
Q: Are Bitwave wallet IDs user-defined or system-generated?
🅰️:
Wallet IDs in Bitwave are system-generated and unique to each wallet.
Q: How can I track the tokens bridged to Arbitrum in Bitwave from Ethereum?
🅰️:
If you’ve bridged assets like GRT to Arbitrum but only have the Ethereum version of the wallet connected, Bitwave will not sync Arbitrum transactions. To resolve this, add the same wallet address again with Arbitrum as the selected blockchain integration. Transactions on the Arbitrum network should sync within 24 hours.
Q: Does the Anchorage API sync accrued interest from lending pools into Bitwave?
🅰️:
No, the Anchorage API does not sync purely accrued interest amounts into Bitwave. Only interest that has been paid out and is available via the API will be imported. Accrued but unpaid interest must be manually uploaded using data from Anchorage statements.
Q: What should I do if BitGO integration doesn’t allow me to save or select an Exchange Contact?
🅰️:
If you don’t see an option to save or select an Exchange Contact after adding a BitGO token, create a placeholder vendor or customer in the Accounting > Contacts section. Once that contact is created, it will appear in the Exchange Contact dropdown, allowing you to save the integration.
Q: Can I connect MetaMask wallets to Bitwave?
🅰️:
Yes, MetaMask wallets can be added and integrated into Bitwave for tracking and reporting.
Q: How long does it take for transactions from BitGO to sync into Bitwave?
🅰️:
Syncing transactions from BitGO can take up to 24 hours, depending on the volume. For fewer than 500 transactions, the sync is typically faster.
Q: What does the error "API keys for this connection are malformed" mean when adding a custodial wallet?
🅰️:
This error indicates that the API keys entered for the custodial wallet are not in the correct format or contain incorrect values. Double-check that you have copied the keys correctly from the custodial platform and ensure they match the expected format for Bitwave.
Q: What should I do if I cannot delete a specific wallet in Bitwave?
🅰️:
If a wallet isn't closing or deleting properly, gather your Org Name, Org ID, Wallet Name, and Wallet ID. You can find Org details under Administration > Organisation, and wallet details under Wallets & Connections > Wallets > Details. Then contact Bitwave support with this information for assistance.
Q: How can I handle a multi-chain wallet in Bitwave for balance reporting?
🅰️:
Multi-chain wallets must be added separately for each chain. To check balances, create a new wallet entry for each chain and then run the balance report individually for each.
Q: How do I create new wallets in Bitwave for different blockchains like Ethereum and Casper?
🅰️:
To create a new wallet, go to the Wallets and Connections menu and click on Wallet. On the right side, select the option to create a wallet. Choose the desired blockchain (e.g., Ethereum, Casper), enter the wallet name and address, and click Create or Save.
Q: Can I connect Fireblocks to Bitwave?
🅰️:
Yes, Bitwave supports integration with Fireblocks. It is recommended to connect the wallets directly. If Fireblocks does not appear in the connection list, ensure your Organization ID is correctly registered and try refreshing the page.
Q: Where do I find the API Key, Private Key, and Exchange Contact details for connecting Fireblocks to Bitwave?
🅰️:
These credentials are found within the Fireblocks platform. You can follow the official Fireblocks documentation for secure API configuration here: Fireblocks Secure API Configuration.
Q: Why is my Fireblocks connection to Bitwave not working yet?
🅰️:
As of the conversation, Bitwave's integration with Fireblocks was being updated, and connections made before the update would not be functional. Users were advised to prepare their credentials and wait until the integration is fully deployed.
Q: How do I request the addition of a custom token in Bitwave?
🅰️:
To request a new token, provide Bitwave support with the following details: Organization ID, Organization Name, Ticker Symbol, Contract Address, Blockchain Network, and (if applicable) a CoinGecko, Coinmarketcap, Cryptocompare link for pricing. Once verified, Bitwave can add the token to your environment.
Q: What should I check if a specific transaction is not syncing to the ERP?
🅰️:
Confirm that the accounting connection is active and syncing. Then, verify that the contact and category assigned to the transaction are active in the ERP. If all settings are correct, try re-categorizing and reconciling the transaction.
Q: How do I connect my Binance account to Bitwave?
🅰️:
You can connect your Binance account to Bitwave by following the instructions on this Binance API connection guide. Ensure you select the correct version—Binance.com or Binance.US—depending on your account.
Q: What should I do if no transactions appear after connecting my Binance wallet?
🅰️:
If your Binance wallet connects but shows no transactions, ensure you selected the correct Binance environment (e.g., Binance.US). Reconnecting with the correct API may resolve the issue. If needed, refer to Bitwave's external source import guide.
Q: How do I resolve duplicate transactions from multiple Binance connections in Bitwave?
🅰️:
Duplicate transactions typically occur when multiple API connections are made to the same Binance account. Identify and unreconcile the duplicates, then delete unnecessary connections. You may need Bitwave support to complete deletion if the UI does not permit it.
Q: What should I do if I get an error trying to reconcile transactions in Bitwave?
🅰️:
If you’re receiving reconciliation errors, first check whether your accounting software (e.g., Xero) is properly connected. Sync issues often cause reconciliation failures. Re-establishing the connection or syncing a contact may resolve the problem.
Q: Does Bitwave support an API connection with Coinbase Exchange?
🅰️:
Yes, Bitwave supports an API integration with Coinbase Exchange (Coinbase Prime). You can follow the setup guide here: Connecting Coinbase Pro/Exchange.
Q: Can Bitwave resync a wallet to recover previously deleted transactions?
🅰️:
Yes, Bitwave can resync a wallet to recover previously deleted or missing transactions. You’ll need to contact Bitwave support and provide the wallet and organization ID. Once the resync is completed, the previously missing transactions should reappear.
Q: What should I do if I suspect transactions are being double counted in Bitwave?
🅰️:
If you notice what appear to be duplicate or double-counted transactions, especially for internal transfers, it's best to avoid categorizing them until they are reviewed. Contact Bitwave support with the relevant transaction hashes so they can verify whether the issue is with the transaction import or a display/UI glitch.
Q: What should I do if my Coinbase Exchange wallet is no longer syncing transactions with Bitwave?
🅰️:
If transactions stop syncing, check whether your Coinbase Pro API has been deprecated and replace it with the new Coinbase Exchange API. Ensure you connect the updated credentials to the correct wallet in Bitwave. To prevent duplicates, use Bitwave’s Period End Close to lock prior periods before syncing new data.
Q: Can I add multiple wallets at once in Bitwave?
🅰️:
No, Bitwave currently supports adding only one wallet at a time. Each wallet must be added individually through the platform's interface.
Q: Why are my Fireblocks transactions not syncing in Bitwave?
🅰️:
If transactions from a Fireblocks wallet are not syncing, it may be due to expired or invalid credentials, API key issues, or connection problems on the backend. Ensure that your credentials are up to date and try re-authenticating. If the problem persists, Bitwave support may need to escalate the issue to engineering for resolution.
Q: What steps should I take if my wallet hasn't synced transactions since a certain date?
🅰️:
First, confirm that the wallet is connected with valid credentials. Update or re-authenticate if needed. If transactions still don't appear after 24 hours, contact Bitwave support with wallet name, ID, address, and blockchain details to escalate the issue.
Q: What should I do if I can’t select an Exchange Contact when adding a new connection in Bitwave?
🅰️:
If no Exchange Contact appears in the dropdown when setting up a new exchange connection, it likely means none have been created yet. You need to first create an Exchange Contact in Bitwave. Once added, you’ll be able to select it and complete the connection setup.
Q: Why is my Coinbase wallet showing a negative ETH and USD balance in the balance report?
🅰️:
This issue may be due to a syncing problem between Bitwave and the Coinbase exchange integration. When syncing errors occur, transaction data might not be fully imported, causing discrepancies like negative balances. Please contact support for the resolution.
Q: Do I need both an API key and a private key to connect a Fireblocks wallet to Bitwave?
🅰️:
Yes, Bitwave requires both the API key and the Fireblocks API private key to establish the connection. The private key referred to is not the wallet’s private key, but rather the private key generated as part of the Fireblocks API key pair, used for secure API authentication.
Q: How do I generate the Fireblocks API private key required for Bitwave?
🅰️:
The Fireblocks API private key must be generated during API user setup using a CSR (Certificate Signing Request). Follow Fireblocks' documentation to generate and manage RSA 4096-bit private keys securely: Fireblocks Docs – API Key Management.
Q: Why is the “Save Wallet” button grayed out when creating a DeFi wallet?
🅰️:
The “Save Wallet” button will remain grayed out until all required fields—marked with a star—are filled out. Make sure all mandatory information is completed before trying to save.
Q: What should I do if I can’t upload a CSV due to a missing token ticker?
🅰️:
If a token (e.g., SFLR or FLR) isn’t recognized during CSV upload, contact support with the token’s ticker, contract address, and network. Bitwave’s team can add new tokens to the system. Upload errors may occur until this addition is completed.
Q: Why can I see my wallet balance but not the transactions in Bitwave?
🅰️:
After adding a new wallet, transaction syncing can take up to an hour to begin and may require up to 24 hours for all transactions to appear. If transactions still don’t show after this time, ensure the wallet is properly connected.
Q: What’s the best way to investigate incorrect token balances in Bitwave?
🅰️:
Use a blockchain explorer to review on-chain activity and compare it with Bitwave’s wallet data. You can also use Bitwave’s Register Report to trace token movements across wallets and identify gaps. For unresolved discrepancies, provide CSVs or transaction IDs to support.
Q: Can I connect my Strike (Bitcoin exchange) account to Bitwave via API?
🅰️:
Bitwave does not currently support a direct API connection to Strike. However, you can manually import your Strike transactions using the “Transactions > Import” feature and the standard import template provided by Bitwave.
Q: I just added my first wallet but don't see any transaction data—what should I do?
🅰️:
After adding a wallet in Bitwave, it may take up to 24 hours for all transaction data to sync and become visible for categorization. If the data still doesn’t appear after that period, contact Bitwave Support for assistance.
Q: How can I add pricing for a new or unsupported token in Bitwave?
🅰️:
Provide the token's name, contract address, pricing source (e.g., CoinGecko & CoinMarketCap), and blockchain (e.g., Ethereum) to Bitwave support. The support team will request backend integration, which typically updates within 24 hours.
