6.Click Add Wallet(s). (Note: Syncing transactions could take up to 24 hours.)
Q: How to add Exchange Wallets ?
🅰️:
Go to Wallets & Connections
Go to Wallets.
Click on Create Wallet.
Click on Exchange (Click Dropdown).
Choose the exchange and fill in details.
Click Add Wallet(s). (Note: Syncing transactions could take up to 24 hours.)
Q: How to add manual wallets?
🅰️:
Go to Wallets & Connections
Go to Wallets
Click on Create Wallet
Click on Other (Click Dropdown)
Choose Manual and fill in details.
Click Add Wallet(s).
Q. How to delete a wallet ?
🅰️:
Steps to delete a wallet in Bitwave
Go to left hand side menu in Bitwave and click on Administration
Make sure to first delete all transactions from that wallet.
Click on Wallets tab under Administration
Click on Actions then delete
Q: How do I delete a connection?
🅰️:
Please reach out to Bitwave's in-app chat for assistance in deleting a connection (exchange wallet).
Q: To connect Fireblocks to Bitwave Is the API key generated through the Fireblocks UI and What permissions can we set on the API key and private key?
🅰️:
The API is created via Fireblocks and you are able to give read-only access during the setup process. The keys are encrypted at rest, and the information being protected is read-only Fireblocks data (transactions, wallet addresses, etc.)
Q: How do I get a list of all my wallets with name, addresses and IDs?
🅰️:
Click on Reports
Select Balance Report
Enter the latest date.
Click on the Group by option and choose Wallets
Enable the Include Empty Balances option.
Click Run Report
Click Download CSV
Open the downloaded CSV file to view the Wallet names and Wallet IDs.
Note: The "Group by" feature has two options -
"None" displays the total balance of the specific token, and
"Wallets" shows the total balance of different wallets in your organization.
Q: How do I get my wallet name and ID?
🅰️:
In the left-hand corner of your Bitwave app, go to "Wallets & Connection."
Navigate to "Wallets."
Click on "Details."
You'll find the wallet name and ID listed.
Double Click to Highlight
Q: How long will it take for transactions to start syncing into Bitwave using an onchain wallet?
🅰️:
Syncing will begin within ten minutes and complete within hours for all but very high volume wallets. After initial sync completes, new transactions will be synced in at least every 12 hours (depending on the network).
Q: Will a wallet resync uncategorize transactions?
🅰️:
No, the wallet resync doesn't uncategorize transactions that have been categorized. The purpose of a wallet resync is to add txns to Bitwave that have been deleted or are missing.
Q: How to get the connection id ?
🅰️
In the left-hand corner of your Bitwave app,
Navigate to Wallets & Connections.
Go to Connections.
Right Click on the screen (blank area).
Click on Inspect
Click on Network.
Scroll down and open the last “graphql”.
Copy the “id” for the respective exchange or connection.
Q. How to delete a wallet?
🅰️:
In order to delete a wallet, you can follow these steps:
Login to Bitwave
Navigate to Administration under the menu and Click on Wallets
Click on Actions button in front of the wallet you want to delete
Click Delete and the wallet will be deleted from your Bitwave org
Q. How do i run a balance check report?
🅰️:
Go to Left Menu -> Reports -> Balance Check Report.
Open the report and select the date you want to run a balance check as of
Notice the Bitwave Balance Vs Third Party Balance Column which shows the balance in bitwave as opposed to the expected balance as per the third party balance source.
Note: there are several scenarios where a third party balance may be unavailable including:
In most cases, third party balance information is not available for a date prior to when the wallet was connected.
In most cases, third party balance may not be available for certain obscure tokens or networks for which historic balances are not available
Other cases may apply. Please reach out via our chat tool for nuanced conversation if you notice an unavailable third party balance that you expect to be available.
Q: How to get API Keys and Private Keys for Fireblocks?
🅰️:
To get you Fireblocks API keys, Please refer to this documentation :-
Remember : Private keys are your API Private keys not the actual Private keys for your wallet.
Q. Unknown wallet show up in my balance report but it doesn't show up in the wallets tab ?
🅰️. Here's what can be done to sort this -
unknown wallet” means a wallet was deleted but all the transactions were not, so now bitwave has transactions still in it for the deleted wallet
In order to fix this you can follow these steps:
1- run transaction export for all dates
2- find that wallet ID in the wallet ID column on the transaction export and from there get your list of transactions
3- delete them either manually or via csv bulk actions
Then the unknown wallet will no longer appear on the balance report
Q: Transactions are not syncing in my wallet. Any suggestions to fix it?
🅰️:
This generally requires a wallet resync, which requires that a few details be provided to the in-app chat support:
ORG ID and ORG NAME :
Administration > Organistation > You can see organisation name and Organisation ID.
WALLET ID and WALLET NAME :
In the left-hand corner of your Bitwave app, go to "Wallets & Connection."
Provide this information to the in-app chat support specialist as a request to resync your wallet.
📬
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Send us your questions! We're happy to help!
Q: We have setup a SOL validator, should we just add wallet as a manual wallet or vote account address ?
🅰️:
Validators earn rewards based on the total stake delegated to their vote account (self-stake + delegated stake). These rewards are distributed to the vote account and are considered income. We would advise plugging in your main wallet/vote account address - then once your data is syncing into Bitwave - you can review to confirm.
