Payments Not Working on Corporate Network or VPN

Overview

If payments work correctly at home or on your mobile device, but fail when connected to your company's VPN or office network, the issue is likely caused by network security software not your payment setup. This guide explains what's happening, how to confirm the cause, and what steps your IT team can take to fix it.

Common Symptoms

You may be experiencing VPN or proxy interference if:
✅ Payments work when disconnected from VPN
✅ Payments work at home but fail on office Wi-Fi
⚠️ Error messages mention "CORS" or "blocked by policy"
⚠️ Payment page loads but fails during submission
⚠️ Redirects appear to unfamiliar domains in your browser console
Tip: If payments only fail on your corporate network, this almost always points to VPN or proxy interference.

Why This Happens

Many companies use VPN or proxy tools that inspect and secure web traffic. When you submit a payment request, these tools may:

Intercept and scan HTTPS requests for security reasons
Redirect traffic through a corporate gateway
Strip or modify required request headers
Block certain URL patterns or parameters

Because payment requests are sensitive, they are often over-protected by network security systems.

How to Fix the Issue

For IT Teams

Contact your network administrator to:

Whitelist our payment API domains
Disable SSL inspection for these trusted endpoints
Allow direct connections to verified payment services

Note: This is a standard adjustment many IT teams handle routinely.

Immediate Workarounds
If you need to complete a payment before IT can make changes:

Disconnect from VPN temporarily (if company policy allows)
Switch to home Wi-Fi, mobile data, or personal hotspot
Use a personal device outside the corporate network

Still Failing After IT Updates?
Clear browser cache and cookies
Try a different browser
Restart computer to refresh VPN settings
Contact support with error details

How to Confirm It's a VPN or Proxy Issue

You can verify the cause by testing:

If payments succeed everywhere except on your company's network, it's a confirmed VPN/security issue.

Important Notes

This is a network-level issue. Your account and payment setup are fine.
Your payment data remains secure. The block is caused by corporate scanning, not a risk on your end.
This is a common situation. Many organizations have strict VPN settings that require domain whitelisting for financial tools.

Need More Help?

If you're still experiencing issues after following these steps, please contact our support team with:

Confirmation that you've tested outside the corporate network
Whether your IT team has made the requested changes
Any error messages you're seeing
We're here to help get you up and running quickly.